Footprint Floors did a great job on our 100 year old home. The team was respectful and communicative and the work was exactly what we wanted. As someone who knows nothing about construction, Scott made me feel informed but not talked down to which I really appreciated as a young woman. Highly recommend!

Amazing work!

The reason why I gave this company 5 stars is because the people are professional, their work is outstanding, and they are always available when you call. When Scott and I sat down to discuss my project he spoke to me as a person and not as another job. I was impressed and I knew that I was going with his company. My floors are beautiful.

The entire project was an excellent experience for me. Scott, the owner, included me in every part of the process. He understood what the water issue was immediately. The process started on time and over the five days it took to complete, Scott was there at some point each day. The demolition crew came and efficiently did their job and cleaned up totally afterwards. Then came the plumber, the fabulous tile man, and the painter all doing their jobs efficiently and leaving everything spotless when they were finished.. The tile work was beautiful.. He even used a laser beam to insure everything was aligned perfectly. Off course, Scott was so wonderful to work with. I would only use Footprints for any future projects!

Footprints did a great job installing tiles in my kitchen. He was here on the day he said he would be. He took his time, patience, kind with me, when I had questions. His skills was great you can see in my job. Its looks great very happy

Scott and his crew were a pleasure to work with. Even though they started 2 days later than expected because of a prior job, they finished on time! Worked a Saturday to finish up. Floors are gorgeous and the crew cleaned up well! Couldn't be happier! Highly recommend!

I highly recommend Footprint Floors for their exceptional level of professional results! As a Landlord of an Older Home it is invaluable to be able to rely on a company time and again! I can count on Scott and his team to show up on time and deliver results that exceed my expectations every time! Scott responds quickly with a fair quote and a reasonable turnaround time whenever I call. I'm impressed with how seamless the repairs are, even when I only need a smaller repair.

Scott and his team are consummate professionals. They have been integral and show up as promised. I highly recommend them.

Scott was helpful, precessional, honest, and prompt. He helped diagnose what I perceived as a moisture issue in my kitchen subfloor. His patient explanations and assistance were greatly appreciated!

Scott viewed our damaged floor and advised us to wait to see if the curled boards straightened out before contracting for any repairs. Refreshing to hear such honest advice from a home repair provider. Would recommend consulting with this company before hiring another flooring company.

I would highly recommend Footprints Flooring. We had Scott come by to conduct an estimate for us. He was extremely friendly and helpful.

Appreciate Scott's experience and honest opinion about hardwood flooring that had got wet but did not need an expensive repair.

Fantastic job! They were quick, professional, and did high quality work. They weren’t the cheapest option but we got what we paid for. I wish I had taken pics of the before—they floors were in bad shape. Now they sparkle.

Footprints delivered an extraordinary service. It was very nice to come in contact with Scott for a professional estimate. Terence and his team went above and beyond to deliver an immaculate floor installation immediately. Rest assured your needs will be taken cared for.

We had our carpets removed and replaced with LVP. Throughout the entire process, Scott was exceptionally responsive. His team worked efficiently and the final result looks great. Would be happy to work with them again on future renovations and highly recommend their services.

Excellent and professional backsplash tiling!

Footprints Floors of Richmond did a wonderful job installing our new hard wood floors. They communicated clearly and the install was completed as promised. The new hardwood floors look great. Highly recommend the team at Footprints Floors for your flooring needs.

I had a small tile issue in my shower that I need a 2nd opinion about. They came and showed me what needed to be done and how I could do the work. It is hard to find a trustworthy company and this is a company you can trust.

We are so in love with the work Footprints did with our bathroom. Highly recommend Terrance and his crews for your tile and bathroom needs

Our experience with Terrance and his crew was amazing. They took care of all our Reno needs in a professional and courteous way. I would highly recommend Footprints to everyone.

They replaced our carpet with hardwood floors and put in 3 tile backsplashes. The work was perfect! The communication was awesome! We have used them on 2 previous projects and they never disappoint!

From start to finish working with Footprints was a breeze. Scott, the owner, came out to do the free estimate and was very knowledgeable and was able to answer all of our questions on the spot. He was engaged, unlike the other representatives from competitors. We received our estimate before Scott left, as opposed to the competitors which took up to a week if not longer. We even made changes to our project with a few days notice of the start with no issues. Throughout the project I was in constant direct contact with Terrance, the project manager, who shared updates of ETAs, changes and progression of the project. When I found issues he was quick to address and fix them. When deciding the color they put samples down on the floor prior to sanding so we could make a better decision. This was quite helpful because the stain I liked did not look as expected once it was on the floor. I will be referring Footprints to anyone who asks!

Scott and Terrence and the team at Footprints that redid my horrible stairs were all amazing. I would highly recommend them to anyone who needs flooring. They were creative in coming up with solutions to improve the look and safety of my stairs. They were extremely efficient and did the work in less than a day.

Scott from Footprints Floors Richmond came out to our home to estimate a tiling job. This company was timely, knowledgeable, and had a great deal of integrity! We would highly recommend.

Definitely recommend Footprints Floors as THE hardwood floor installer for RVA. The workers were most professional and hardworking, and Scott and Terrance were absolutely wonderful from the initial quote to managing the entire project from beginning to end. Look forward to working with you all again to replace the second floor of our home!

My house was built in 1900 and some areas of my floors (original wood floor) were causing me concern. Had some boards that were cracking and a bit loose. Scott met with me and explained that the concerns were cosmetic and/or could be fixed with minor repairs I could do myself. He was professional, knowledgeable, and most importantly, didn’t try to sell me something I didn’t need. Highly recommend.

Very friendly, efficient, and collaborative process. I worked with Scott and Terrence who were both great. Terrence and his team completed the project while I was away; they were respectful of my property and the few items that were inside the house. I never once worried about the fact that they were there when I was out of town. Terrence called and texted me daily with updates. Regarding the work, I opted for a water-based natural finish with amberizer. The floors look terrific! There were rough spots that they got out via sanding that I did not think would come out. They also removed an odd built-in in a bedroom that the previous owner installed, allowing the team to create an evenly textured floor in the entire room. Very impressed. Highly recommend. I know that it is a lot of money to spend, but it is worth it to have a clean, new look in your home. Be sure to follow all of Scott’s tips for caring for the floors to avoid damage over time.

Footprints did an excellent and quick job installing my flooring.

Company was easy to work with from beginning to end. We were replacing old carpet with laminate flooring. The crew was fast, polite and cleaned up after. Would recommend them to anyone looking for floor installation.

Scott came out to look at a section of floor that was cupping—shot really straight, gave me some suggestions to remedy the issue before resorting to a whole refinish, and said he’d be happy to help when the other moisture variables were accounted for and we were ready to refinish the whole floor. I’ll definitely be calling them back when we’re ready. Integrity matters and these guys have it.

I had a great experience with this company. Scott was very pleasant, professional, and reasonably priced. He scheduled my appointment for the following week after receiving my free estimate. The workers arrived promptly at 8am as scheduled and completed the job a lot sooner than anticipated. I am in love with my new floors! Footprints has gained a new customer!

We have a sixties rancher with oak floors which were refinished by Terrence and his team using a neutral stain and 2 coats of oil based polyurethane. The floor looks fantastic. Completely satisfied.

Excellent from first point of contact to completion of the project. Professional, effective communication, efficient execution and quality workmanship. I highly recommend.

We have used Scott and his team for two projects on our house and have been so happy with the result. They are easy to work with, communicative, well-priced, with high quality results. Scott is extremely kind and knowledgeable and we will definitely be calling him for future projects.

Outstanding company and attention to details. Footprints blended new hardwood into the original rooms and it all looks like it was laid the same time. Use Footrints!

Footprints Floors were great to work with great customer service and the floors turned out great! Highly recommended!

There were issues with regard to project management on our engagement. Scott was contrite, transparent, and remedied the said issues. He went above and beyond to make sure we were satisfied. We couldn’t be more pleased with the final product.

We had our hardwood floors refinished and luxury vinyl put down in one room and we are very happy with the final result. Their prices were also comparable to other quotes we received. I would highly recommend them for any flooring needs.

Scott and Footprints Floors not only did amazing work at our storefront, but they were so incredibly patient while we took our time deciding on timing for our flooring replacement. They were fast and efficient with scheduling, and the work done looks excellent. Scott is a wonderful communicator and kept me in the loop at all points of the job. I really appreciate the work you guys did, thank you again! I highly recommend!

Footprints refinished a 70+ year old floor in one of our federal housing units. It was absolutely destroyed from glued carpet and years of neglect. It turned out amazing. Scott was extremely helpful during the initial assessment and very knowledgeable in restoration. Scott and Foorprints were the only ones willing to take on this job. 10/10 I would highly recommend this company to anyone. D Marti, National Park Service.

Footprints Floor Richmond is a highly professional and personable flooring company. Scott explains their services, details the steps of the project, provides cost competitive quotes. Ken manages the projects effectively and ensures all goes well and the customer is totally happy with their work. They leave NO MESS!!! They totally clean up behind themselves. Over the past two years, Scott's team have replaced vinyl flooring in four of my bathrooms and laundry room. They just recently, November 2024, completed tiling work in my owner's bathroom renovation. They removed the old flooring, replaced with tile, did the baseboard trim, and tiled the walls/niche around the vanity with mother of pearl tile. It is absolutely gorgeous. I am totally satisfied. (Disregard the lighting in the picture. The new lights will be more modern and centered when they arrive. Obviously this is not within scope for Scott's team.) They will be back to lay hardwood floors in my downstairs level and to tile the backslash in my kitchen. I would definitely you recommend you give them a try.

So very thankful I found Footprint Floors! I had 3 other prospects fall through & was seriously beginning to think I was never going to have this wood flooring installed. This is a GREAT company to do business with. Scott & his team are wonderful .They are professional, respectful, dependable & have GREAT customer service. Will definitely use them in the future for all my flooring jobs.

Footprints was amazing! They provided a quick and professional installation of my new flooring. It’s been a few months and the flooring has been great. I’d highly recommend them!

My wife and I were originally planning to do this project on own. I’m glad we didn’t. Our floors were the original hardwood and we wanted to do what we could to bring back their beauty. Footprints was awesome to work with from start to finish. We worked with Ms. Katie in the office. She was prompt, professional and communicative. Mr. Scott came to give us the quote. He gave us time, options to help better fit our budget, was thorough, and honest. Mr. Ken was managing the project. He did a great job of communicating the expectations of the project, was prompt to inform us if we needed to deviate from the plan, and helped us pick the right color stain and put our minds at ease. The crew was very kind, they worked quickly and professionally. They minimized the amount of dust where possible, and respected the fact that we just finished painting. Overall it was a top tier experience. Thank y’all for helping turn our house to a home.

Footprints Floors did a great job. Quick, clean, looks fantastic. No hassles. Easy to work with. Recommended!

I could not be happier! Our floors turned out incredible. We bought the house from another state and the floors were UV damaged and splotchy and very red/pink. Scott communicated and worked with us via text/phone and we were able to get his team in to do the work before we moved in which was AMAZING. Him and Jonatan were very communicative and creative when it came to solutions for some things that popped up along the way. Scott is so kind and really just wants you as his customer to be so ecstatic about your floors - and we are! Would recommend him and his team to anyone and everyone.

I would recommend doing busy with this company. My floors looked beautiful 😍

Great service!

Very professorial team of folks. Finished installation looks great. They do what they say they'll do.

Quick response and excellent work !..I’m very pleased and would definitely recommend footprints!

Scott and Jonathan and the team were an absolute pleasure to work with when redoing our floors. Scott was very responsive, flexible, and worked with us to make sure we got the best quality and price. Jonathan and the installation crew did a beautiful job installing our hardwood floors, could not have asked for better! Would 100% recommend and work with them again in the future!

The team that installed my flooring were quite professional and did great quality work. They were very detail oriented. We love our new floor!

Pleasant floor refinishing experience right from the start. The owner Scott arrived on time, took measurements and was able to provide the estimate immediately. He was able to get us on the schedule in three weeks. Jonatan and crew did an awesome job, and the floors look like a brand-new installation. We selected the water base stain and sealer, and it looks great!

I was very satisfied with the preplanning as well as the installation. They promptly responded to my questions prior to the install. The team arrived on time, was very respectful of the residence, and finished the job on time, including removal of all demo materials. Highly recommend this company!

Footprints did a great job with my floors and staircase. The crew did a great job walking me through any issues and were always punctual.

Scott is a great guy, a real gentleman, and really knows his business. He listened to what we needed done. He gave us the estimate then & there. He put in our floor three years ago, but now we needed some closets floored. Thank goodness we kept left over planking. Jonathan Gonzalez was our project manager. He kept in touch with me during the weeks before our scheduled time. On the job date he let me know when he & his crew would arrive & they were right on time. They installed flooring beautifully & cleaned up after they were done. All the crew was professional & courteous. My husband and I highly recommend Scott and Footprints Flooring.

Footprint floors did a great job! They did everything on schedule and the quality of work was excellent!

I would confidently give the flooring experience a 4/5 for an overall great experience between quote and outcome. However, Jonatan brings the score up to a 5/5 easily with his incredible customer service and project management.

This company was excellent to work with. They did an outstanding job on the floor, were punctual, and were very considerate. They sent text messages to keep me informed of their schedule so I never had to wait around for them. I highly recommend Footprints Floors. They really know their business.

Footprints was competitive price wise and did a great job of installing LVP for me. They were good at communicating, were flexible, and did beautiful work. They exceeded my expectations.

Fast communication from start to finish and we were kept up to date on the progress. Bathroom floor install was beautifully done. Would highly recommend them and will use them again for other projects.

Footprints is a wonderful company. The quality of the repair of my wood floors was outstanding. I also compared pricing and they beat competitors. Finally, their customer service was unsurpassed, i.e. answering all sorts of questions and special requests and changes. Awesome.

Excellent work at a reasonable price!

From the estimate to the execution, Footprint Floors was excellent! I am big on communication during these types of projects and you get your own project manager (Jonatan was excellent!) who keeps you updated and informed throughout the process. I was blown away by the work. They are perfectionists with sanding and staining. My newly refinished floors are a dream in my 100 year old original wood home. I cannot say enough good things about Footprint Floors. Highly recommend!! UPDATE: I accidentally got a stain on my new floors while stripping paint on my steps. I texted my project manager, Jonatan, and he asked around before providing me the best solution for the stain. That method didn’t work so he came out to sand it down and refinish it. This was weeks AFTER I paid and left a glowing review. This company truly cares about their customers and goes above and beyond. I’m blown away by the exceptional service.

Every aspect of the installation was flawless. Highly recommend Scott with Footprint Floors. He sent Jonatan and his team, and they were excellent in all aspects of the job.

Had a great experience with Footprints Floors. They are very knowledgeable and did a great job with my floors!

We were really pleased with Scott's proposal and expertise. We were also very happy with the project manager Jonatan and the crew. They showed up promptly and finished our floors in one day. They were engaging, courteous, and finished the floors to our liking. The floors look great and we continue to receive compliments from our friends and family. We would highly recommend Footprints floors Richmond for flooring repair and other flooring services. We look forward to using them for another project.

Fast, courteous, neat, and went above and beyond for the project. Fair price too!

Excellent work. Professional and high quality. Would use/recommend

Johnathan arrived on time.. He and his crew were polite, pleasant and cleaned up all of the mess and did a terrific job!!! Very pleased with my kitchen floor and steps and will definitely consider Footprints Floors for future projects!!!!

From quote to execution, Footprints Floors was very responsive and professional. The tile installation was perfect! I definitely recommend this company.

Very professional and I would recommend this business to anyone. My backsplash looks beautiful 😍 . They score a 10 with me.

Footprints Floors did an excellent job refinishing kitchen hardwood floor and laying new hardwood floor in the family room. Did a perfect job in weaving the floors together with using a perfect stain. I highly recommend this company.

Footprint Floors is a rarity in the wild west of construction. My job required some out-of-the-box thinking. Instead of the standard no we can’t do that response. Scott the owner said “I’ll figure it out and make it happen”. Which is exactly what they did and I ended up with a gorgeous ceramic floor in my new Florida room.

I highly recommend this business. I was completely impressed with their professionalism and customer service. The company went above and beyond to accommodate my aunts needs. Thanks Jonathan and your crew for all the hard work you put in.

Would definitely recommend!!

Excellent refinishing of my hardwood floors. From initial consult to final day of work, everything was smooth and easy. My "new" floor looks great! They were even able to correct a spot of heavy water damage.

Totally thrilled with my experience working with Footprints. Everyone was so so respinsive when I called, which I appreciated more than I can say. They assisted me throughout the process of removing old flooring and then they installed Hempwood flooring. It's gorgeous! Thanks a million.

Great experience! We had a hiccup when the installers arrived, but between the estimator, project manger and installers, everything was resolved and handled in a timely manner and everyone was professional and kind. Not only did they reach our expectations, but they provided their opinion and expertise when making big decisions. We are very happy with the final product and would definitely recommend Footprints Floors!

Jonatan and his crew were exceptional. Juan and his brother refinished our hardwood floors with the highest quality. They were immensely knowledgeable, prompt, timely and patient. Excellent team and excellent company. If we need to refinish again, we will absolutely be coming back here.

Scott and his crew at Footprints Flooring took on a complicated floor repair and finishing job in our 1867 built home on a short timeline. Working with them was a pleasure. He worked above and beyond expectations to finish quickly and with excellent results. Footprints would be my first choice for hardwood flooring in the future. When the materials were unavailable to meet our needs on our timeline they worked overtime to source and mill the wood onsite and actually saved us money

I got a quote for my living room to replace carpet with LVP and within a week the work was completed. It was very simple and easy. You do, in some cases, have to buy the materials yourself so I recommend you are very clear on what you need to buy with the estimator (I.e transition materials). Would use this group again!

From the appraisal to the end of the job, they were awesome. Eddie the appraiser, worked with me and showed how they could correct a bad job on ceramic tile repair and how they could correct it. He helped me through the process and told me when they were coming. He checked the grout to match my old grout and made sure everything matched. The tile man came on time and did amazing job. Jonatan came and checked on the job to make sure everything was going great and then came back and checked how it looked when finished. It was a great experience working with this company. I was so impressed.

Top notch work. Extremely responsive. All very nice and dedicated people. Always called me back in a timely fashion. Really happy with a first job with them, backsplash for the kitchen.

Awesome job replacing carpet with hardwood on stairs! Beautiful work! Thank you!!

Beautiful work! Very communicative and great to work with!

Have a mid-Century trilevel with unfinished oak floors. Footprints brought back the floors to life. Maybe not the cheapest but certainly the best in RVA.

I am so happy with my new beautiful floors. Footprints floors was great to work with! Scott was great with communication and answering all my questions! They were so quick, the demo took 1 day, and flooring took a day and a half for the entire house! Highly recommend! Jonatan managed the project throughout and everyone did a fantastic job! Only thing I will mention is if you want flooring under your hot water heater make sure to have it drained and moved before footprints arrives as they are not licensed drain water heaters. Thank you guys so much! It looks so great!

Had an all around great experience with Footprints when getting my floors refinished. From my initial quote with Eddy, to the completion of the project with Jonatan and team. Everyone was friendly, knowledgeable, and responsive. The floors look great and I couldn’t be happier.

My 20+ year old floors look brand new!

The young men who worked on our floors- we had a crew install both hardwood & also vinyl planks and a different crew who refinished stairs and a room- were all extremely hard workers, polite and cleaned up after their work each day. The project manager, Jonatan, was also polite and followed up with us daily and had a good rapport with the crews. We would definitely have them back to do additional work at our house.

My home was built around 2000. I had hardwood floors throughout my downstairs except my living room was wall to wall carpet. With two dogs and lots of age, my carpet only came so clean after professional cleaning. It was embarrassing. I had it in my mind to look into replacing the carpet with hardwood floors. Without any recommendations, I googled hardwood floors in the Richmond area. Footprint Floors was the first of three websites that I found and reached out to. It was only a few days before Scott, the owner, came to my house to talk with me about what my thoughts were. I knew that replacing the carpet in the living room was number one, so that was the first idea. The second idea…If I could have it my way, I would have hardwood flooring put into the living room and have all existing downstairs flooring sanded and stained with the darker brown stain to match the new flooring in my living room and give my floors a contemporary look and a much-needed upgrade. We went around downstairs and Scott called out measurements as I wrote them down. He did some figuring and let me know a breakdown of costs as well as the total cost to have all my entire downstairs with refurbished hardwood flooring stained in a darker brown. I was surprised by the total cost. I had the job priced by two other flooring companies and Footprint Floors was the lowest cost. It did not take me long to say, “Let’s do this.” The work started a week to 10 days later. Scott told me what to expect. Jonatan who headed up the project communicated with me each day and answered questions I had while Scott checked in as well. I’ve got to tell you; my floors look amazing! My downstairs went from ho-hum to extremely classy and contemporary. It is a show place! The price was quite affordable and the flooring is first class, no doubt. I know that if and when I resell the house, these improvements are going to raise the value big time. But I don’t really want to sell because I am so pumped up about my space now. Johnny Friedman Hanover County, VA

Wonderful job installing brick facing on a 2-story wall over fireplace. Hardworking. Covered everything to avoid dust. Cleaned up nicely after completing.

Great experience - they were done in a day and our floors look amazing!

Jonatan and crew arrived promptly. Very courteous to ask exactly what the project was (backsplash) and if the grass area was an appropriate place to saw. Made sure we were pleased with results. Cleaned up nicely.

Footprints Floors was easy to work with from the first phone call to the final day of install. They were professional, friendly, communicative, showed up when promised and did a great job tiling my laundry room floor. Highly recommend!

The Footprint Floors team was second to none! Thank you.

I would highly recommend Footprints for any of your floor repair needs. They are very knowledgeable and give you good value for their work. Scott was very efficient and had a great respect for my rustic hardwood floor. He came to touch up a very deep scratch today and was done in 30 minutes. He saved me hundreds if not thousands. You will not regret giving Footprints a call.

Sanded and refinished my 70 year old wood floors. Very clean work and excellently done. Even came back and did a better color match on a curved molding. Would recommend this business to anyone looking to refinish floors

Great communication from Jonatan-they all got here early and went straight to work. Marlo and Freddie were super friendly, highly experienced and very efficient! Thank you both! Jonatan was very accommodating, making sure everything was done as we needed and it was to our liking. What a great experience with them all- I would HIGHLY recommend this team!